Shipping policy
At Ruhira, we are committed to delivering your orders in a safe and timely manner across India.
1. Shipping Coverage
We currently ship only within India, including remote areas. International shipping is not available at this time.
2. Order Processing Time
All orders are processed and dispatched within 24 hours of confirmation, excluding Sundays and public holidays.
3. Shipping Time & Delivery
We offer standard delivery through our trusted courier partner, ST Courier. Orders typically reach you in 2 to 5 business days, depending on your location.
4. Shipping Charges
Shipping charges vary based on your delivery location and order value.
Enjoy free shipping on all orders above ₹999. Orders below this value will incur a shipping fee, which will be calculated at checkout.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email. You can also track your order through the Order Status page on our website.
6. Delivery Delays
In the rare case of any shipping delays, we will keep you informed through email with regular updates.
7. Incorrect Addresses / Missed Deliveries
Please ensure that your delivery address and contact information are accurate at the time of placing the order.
Our courier partner will make multiple delivery attempts. If the delivery is unsuccessful due to:
- Incorrect or incomplete address,
- Unavailability of the recipient,
- Or lack of response to the courier's contact,
then the package will be sent to the nearest regional courier office.
In such cases, the customer will be responsible for collecting the order from the designated location.
8. Remote Area Deliveries
We proudly ship to all serviceable remote areas within India. However, delivery times may be slightly longer depending on the accessibility of the region.