Refund policy
Return & Refund Policy – Ruhira
At Ruhira, every piece is crafted and packed with care. While we currently do not offer returns, we are committed to resolving any issues related to damaged or defective items.
No Returns Policy
We do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect selection. Kindly review all product details and images carefully before placing your order.
Damaged Items
If you receive a damaged item, please notify us within 24 hours of delivery with:
- Unboxing video without cuts
- Clear Photo of Damaged Product
- Your order ID
Send the above details to:
Email: ruhirabywb@gmail.com
WhatsApp: +91-8838998476
Once verified, we’ll offer a suitable resolution — such as a replacement or store credit — based on availability.
Incorrect Address / Missed Deliveries
Our courier partners will attempt delivery multiple times. If the package is undelivered due to an incorrect address or repeated failed attempts, the customer will be responsible for picking the courier at their regional office.
Summary:
- No returns or exchanges
- Replacement for damaged items (with proof within 24 hours)
- Multiple delivery attempts by courier partners
- Customer responsible for accurate shipping information