Frequently Asked Questions – Ruhira

1. Do you offer returns or exchanges?

No, we currently do not accept returns or exchanges. Please review product details carefully before placing your order.

2. What if I receive a damaged product?

In case of damage, contact us within 24 hours of delivery with clear photos and your order details. Email us at ruhirabywb@gmail.com or WhatsApp +91-8838998476.

3. How long does shipping take?

Orders are usually shipped within 2 working days and delivered within 2-5 working days, depending on your location.

4. How can I track my order?

Once dispatched, you'll receive a tracking link via SMS or email. You can also reach out to us if you need assistance.

5. Do you offer COD (Cash on Delivery)?

Currently, we do not offer COD. All orders must be prepaid at checkout.

6. Can I modify or cancel my order after placing it?

We start processing your order as soon as it’s placed, so modifications or cancellations are not guaranteed. Contact us immediately for assistance.

7. Are your products handmade or machine-made?

All Ruhira pieces are expertly handcrafted with attention to detail, blending traditional artistry with modern design.